Privacy Policy
This Privacy Policy describes how My Merch Factory (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase.
By using this Site, you consent to the data practices described in this Privacy Policy.
Information We Collect
Personal Information You Provide
When you visit the Site, make a purchase, or attempt to make a purchase, we collect certain personal information, including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment information (processed by third parties)
We refer to this as Order Information.
Automatically Collected Information
When you visit the Site, we automatically collect certain information about your device, including:
- IP address
- Web browser
- Device type
- Time zone
- Pages viewed and interactions
We collect this data using cookies, pixels, and similar technologies. This is referred to as Device Information.
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Communicate with you regarding purchases
- Provide customer support
- Screen orders for fraud or risk
- Improve and optimize our website
- Measure marketing performance
- Send marketing and promotional communications
We do not sell your personal information.
Shopify Platform
Our store is hosted using ecommerce platforms such as Shopify, which provide the online infrastructure that allows us to sell our products and services. Your data may be stored through Shopify’s data storage, databases, and applications, and is protected through industry standard security measures.
Payment Processing (Stripe)
Payments made through this Site are processed securely by Stripe, a third party payment processor. We do not store or have access to your full payment card details.
Stripe processes your payment information in accordance with its own privacy and security policies.
Analytics and Tracking Technologies
We use analytics and tracking tools, including Google Analytics, to understand how visitors interact with our Site and to improve our services and marketing efforts.
These tools may collect information such as:
- IP address
- Device and browser information
- Pages visited
- Time spent on pages
This information is used for site performance analysis, advertising measurement, and optimization.
You may opt out of Google Analytics tracking through your browser settings or Google’s opt out tools.
Marketing Communications
When you make a purchase or provide your contact information, you may receive marketing or promotional communications from My Merch Factory, including emails about future products, promotions, or updates.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at [email protected]
You will continue to receive transactional emails related to your orders even if you opt out of marketing messages.
Cookies
We use cookies and similar technologies to:
- Enable essential site functionality
- Analyze website traffic
- Support advertising and marketing efforts
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
Sharing Your Information
We share your personal information with trusted third parties only as necessary to operate our business, including:
- Payment processors (such as Stripe)
- Ecommerce and fulfillment platforms
- Shipping carriers
- Analytics and marketing service providers
- Fraud prevention services
We may also disclose personal information if required to comply with legal obligations, enforce our policies, or protect our rights.
Data Retention
We retain your Order Information for our records unless and until you request deletion, except where we are legally required to retain the data for longer periods.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
Children’s Privacy
This Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
Contact Information
If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, contact: